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	<title>Women in renewables Archives | Smart Ease</title>
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	<title>Women in renewables Archives | Smart Ease</title>
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		<title>Smart Ease Chief Commercial Officer, Stefanie Di Trocchio, on leadership, industry challenges and being a woman in the renewables space</title>
		<link>https://www.smartease.com.au/conversation-with-stefanie-di-trocchio/</link>
		
		<dc:creator><![CDATA[Sarah Thomas]]></dc:creator>
		<pubDate>Tue, 04 Mar 2025 05:09:26 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Industry insights]]></category>
		<category><![CDATA[Team]]></category>
		<category><![CDATA[Women in renewables]]></category>
		<guid isPermaLink="false">https://smarteaseaustg.wpenginepowered.com/?p=11841</guid>

					<description><![CDATA[<p>In 2023, women accounted for 38% of the workforce in the renewable energy industry, but only 13% held senior roles.</p>
<p>The post <a href="https://www.smartease.com.au/conversation-with-stefanie-di-trocchio/">Smart Ease Chief Commercial Officer, Stefanie Di Trocchio, on leadership, industry challenges and being a woman in the renewables space</a> appeared first on <a href="https://www.smartease.com.au">Smart Ease</a>.</p>
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									<p><span style="font-weight: 400;">In 2023, women accounted for 38% of the workforce in the renewable energy industry, but only 13% held senior roles.</span></p><p><span style="font-weight: 400;">We’re proud to say that Smart Ease bucks this trend, with women making up around 80% of our global team, as well as leading both our Sales and Operations functions. Meanwhile, the driving force behind Smart Ease’s commercial and marketing strategy is Chief Commercial Officer, Stefanie Di Trocchio.</span></p><p><span style="font-weight: 400;">In honour of International Women’s Day, we sat down with Stef to discuss her stewardship of Smart Ease, insights on Australia’s renewable industry and experience as a woman in the corporate world. </span></p><p><strong>1. What does a Chief Commercial Officer do exactly?</strong></p><p><span style="font-weight: 400;">My primary focus is to shape commercial strategy and drive revenue growth. I also look after partnerships and integrations, oversee marketing and communications, and currently, I’m driving the rollout of a large tech project. There’s even a bit of HR thrown in. It’s a mixed bag!</span></p><p><b></b><strong>2. In the past, you’ve described your career as a ‘rolling stone’. What has kept you at Smart Ease for over three years?</strong></p><p><span style="font-weight: 400;">There are a few reasons, but the most important one to me is that the work aligns with my values. I feel like I’m working towards a valuable goal, which is to decarbonise our economy.</span></p><p><span style="font-weight: 400;">I also get bored quickly if I’m not being challenged and, thankfully, I don’t see that happening here. I learn a lot every day with evolving technologies, shifting priorities, and a constantly changing regulatory landscape. The industry and my role are always evolving, which means there’s always an opportunity for growth.</span></p><p><b></b><strong>3. How has the renewables industry evolved since you’ve joined it? Any standout changes in the last three years?</strong></p><p><span style="font-weight: 400;">There have been many. The regulatory, technological and energy landscape of today is constantly evolving – it looks far different today than it did when I first started.  </span></p><p><span style="font-weight: 400;">But what I have found most interesting is that while the industry moves at such a fast pace and there is now widespread acceptance and adoption of renewable technologies, government support has been frustratingly slow. Since I started in the industry I’ve been craving a strong policy framework, because, so far, government support simply isn’t keeping up with what’s happening in the real world.</span></p><p><span style="font-weight: 400;">We’ve moved past the question of whether renewable technologies are worth it – there is a multi-billion-dollar industry and 4 million rooftop solar installations that answer that question quite definitively. But old arguments always seem to resurface, and the issue is so politicised that progress is constrained. It’s a shame because I genuinely believe that Australia could – and should! – be a renewable energy superpower.</span></p><p><span style="font-weight: 400;">I would love to see a bipartisan, long-term strategy that ensures energy security for Australia. So far, that has been sadly lacking.</span></p><p><b></b><strong>4. How do you think we can overcome that and move past the politicisation of renewables?</strong></p><p><span style="font-weight: 400;">What we do daily at Smart Ease is key to solving this problem.</span></p><p><span style="font-weight: 400;">We make renewable technologies accessible to all businesses and organisations. With every customer that invests in energy-efficiency equipment through us, they’re able to see the clear financial and ESG advantages of renewables. With that, we’re slowly building an army of advocates who understand and can vouch for renewables based on their own lived experiences.</span></p><p><b></b><strong>5. The renewables sector is known to be male dominated. Have you found this to be challenging?</strong></p><p><span style="font-weight: 400;">It is male dominated, but I’ve met many female leaders in the energy space, perhaps because I seek them out.</span></p><p><span style="font-weight: 400;">I can’t personally say I’ve found navigating this industry too challenging. For the most part, I’ve found the industry to be quite egalitarian.</span></p><p><span style="font-weight: 400;">It probably helps that I’m assertive and confident in my knowledge and skills. I take the time to learn what I don’t know, so I think I’ve gotten quite far by just being curious and hard-working.</span></p><p><span style="font-weight: 400;">In fact, the only time I would have to say I come up against any kind of gendered challenge is when men who </span><i><span style="font-weight: 400;">aren&#8217;t</span></i><span style="font-weight: 400;"> in my industry assume that they know more than me about it. That’s incredibly frustrating, and is possibly a result of renewables being so politicised and the huge amount of misinformation that persists.</span></p><p><b></b><strong>6. What do you think are the biggest challenges women face in the corporate world?</strong></p><p><span style="font-weight: 400;">There’s a few!</span></p><ul><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">The relentlessness of being dismissed and being spoken over.</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Always being assumed to be the least experienced or less knowledgeable person in the room.</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">The frustration and fatigue that sets in when you’re in a workplace that condones a misogynistic culture. Always calling this out is exhausting and not calling it out is damaging. It’s a lose-lose situation and leads to low morale and burnout.  </span></li></ul><p><b></b><strong>7. What advice would you give to a young woman at the start of her career?</strong></p><p><span style="font-weight: 400;">Be confident in what you know and forget about imposter syndrome. Second-guessing yourself is a colossal waste of time – every minute you waste questioning yourself is one less minute towards progress.</span></p><p><span style="font-weight: 400;">And if you don’t know something, embrace it as a learning opportunity.</span></p><p><b></b><strong>8. Do you have a female role-model that inspires you?</strong></p><p><span style="font-weight: 400;">I have many!</span></p><p><span style="font-weight: 400;">The best thing about inspirational women is that they kind of form an invisible net for you – not a protective net, more like a buoyant one or a platform.</span></p><p><span style="font-weight: 400;">I like to imagine that every knot in the net represents a strong, smart and energetic woman, and I feel like I&#8217;m buoyed by every single one of them.</span></p>								</div>
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		<p>The post <a href="https://www.smartease.com.au/conversation-with-stefanie-di-trocchio/">Smart Ease Chief Commercial Officer, Stefanie Di Trocchio, on leadership, industry challenges and being a woman in the renewables space</a> appeared first on <a href="https://www.smartease.com.au">Smart Ease</a>.</p>
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		<title>Meet Rho, the powerhouse team lead behind our customer service</title>
		<link>https://www.smartease.com.au/rho-fortich-customer-service/</link>
		
		<dc:creator><![CDATA[Sarah Thomas]]></dc:creator>
		<pubDate>Mon, 13 Jan 2025 04:49:02 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[operations team]]></category>
		<category><![CDATA[Team]]></category>
		<category><![CDATA[Women in renewables]]></category>
		<guid isPermaLink="false">https://smarteaseaustg.wpenginepowered.com/?p=11783</guid>

					<description><![CDATA[<p>Being responsive, empathetic and solution-oriented are qualities we at Smart Ease take great pride in. These traits are often highlighted by our customers and Channel Partners as the defining feature of their experience with us.</p>
<p>The post <a href="https://www.smartease.com.au/rho-fortich-customer-service/">Meet Rho, the powerhouse team lead behind our customer service</a> appeared first on <a href="https://www.smartease.com.au">Smart Ease</a>.</p>
]]></description>
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									<p>Being responsive, empathetic and solution-oriented are qualities we at Smart Ease take great pride in. These traits are often highlighted by our customers and Channel Partners as the defining feature of their experience with us. <br /><br />Rho Fortich, Smart Ease’s longest-serving customer-service team member, has been instrumental in shaping and championing our winning customer-service approach. Here, she shares a little about her work ethos. <br /><br /><strong>1. What’s been the highlight of your time at Smart Ease so far?</strong></p><p>The biggest highlight so far has been being made team lead. It showed me that I’ve earned the company’s trust, and that Rob and Guy believe in my capabilities and value my contributions. <br /><br /><strong>2. What has kept you at Smart Ease for five years?</strong></p><p>There are a few reasons. Firstly, I genuinely love being in a customer-service role. <br /><br />Secondly, I feel fulfilled knowing that what we’re doing serves an important purpose. Renewable energy isn’t something we think about a lot where I live, as most people are just trying to survive and get by. But it’s been so inspiring to see, over the years, how Smart Ease is truly working to be part of the solution in tackling climate change. <br /><br />And finally, I have great admiration and respect for Rob, Guy, and everyone at Smart Ease. They’re excellent leaders who empower employees and encourage us to think outside the box. They were also incredibly kind and supportive during the COVID years, and I’ll always be grateful for that. <br /><br /><strong>3. A lot of your day-to-day work involves talking to customers about getting payments up to date. How do you stay positive when having difficult conversations?</strong></p><p>Yes, collections can be tough, but I manage because I genuinely want to help people. I get a lot of satisfaction from knowing I’ve helped a customer. <br /><br />Even if I’m dealing with a customer who is upset or angry, I approach the situation with as much empathy as possible. I listen to them, understand where they’re coming from, and make them feel at ease. I’ll speak to their installer (our Channel Partner) and use the tools I have available to reach a mutually agreeable outcome. <br /><br />And ultimately, even if a conversation is negative, I believe life is too short to be grumpy. I can shake it off and move on quite quickly. <br /><br /><strong>4. How has Smart Ease evolved in the five years you’ve been here?</strong></p><p>There have been many changes, and the culture has evolved over the years. But what stands out most is how much we’ve grown. <br /><br />When I started, I think there were around 2,000 active transactions. Now we’re handling more than five times that number! Witnessing that growth has been incredible. <br /><br /><strong>5. What is the best thing about your role?</strong></p><p>The best thing about being in customer service is the balance between strategy and human connection. I love analysing challenges and finding solutions. <br /><br />I get a lot of joy from making our customers feel valued and supported. Helping someone move from uncertainty to satisfaction is deeply rewarding. <br /><br /><strong>6. What traits do you think make you so effective at providing quality customer service?</strong></p><p>I’m quite considerate, so I strive to make the customer feel heard. I also have an analytical mind, which helps me think critically and look for actionable solutions. <br /><br />And I don’t stop until I’m confident an issue is resolved. I make sure I’ve exhausted every option for the customer. <br /><br /><strong>7. How do you wind down after a big work week?</strong></p><p>I’m very family-oriented, so I usually spend time with them, enjoy good food, drink cold beers, or play some tennis. <br /><br /><strong>8. What’s the best piece of advice you’ve ever received?</strong></p><p>Focus on what you can control. This advice has guided me both personally and professionally, reminding me to channel my energy where it truly matters and not get bogged down by things outside my influence. <br /><br />Control what you can and don’t worry about the rest!</p>								</div>
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									<h4>Chat to Rho Fortich to learn more about Smart Ease Payment Plans.</h4>								</div>
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		<p>The post <a href="https://www.smartease.com.au/rho-fortich-customer-service/">Meet Rho, the powerhouse team lead behind our customer service</a> appeared first on <a href="https://www.smartease.com.au">Smart Ease</a>.</p>
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